Welcome to Motorcycle Supplies Store’s FAQ section. Here you’ll find answers to common questions about our products, shipping, payments, and more. If you can’t find what you’re looking for, please contact our rider support team at [email protected].
About Our Store
Who is Motorcycle Supplies Store for?
Our store caters to passionate motorcycle riders worldwide who demand premium gear for their adventures. Whether you’re a daily commuter, weekend warrior, or long-distance tourer, we offer high-quality accessories, protective gear, and riding apparel to meet your needs.
What makes your products special?
We specialize in durable, performance-oriented motorcycle gear including Kevlar-reinforced jeans, premium leather jackets, crash protection equipment, and high-tech accessories. Our products combine safety features with rider comfort, designed by enthusiasts for enthusiasts.
Product Questions
How do I choose the right size for motorcycle clothing?
Each product page includes detailed sizing charts. For leather gear, remember it will slightly stretch with wear. When in doubt between sizes, we recommend sizing up for comfort with protective armor. Our rider support team can provide specific sizing advice if needed.
Are your helmets certified for safety?
Yes, all our helmets meet or exceed international safety standards (DOT, ECE, or both depending on model). Product descriptions clearly indicate certifications. We never compromise on head protection quality.
Do you carry gear for all weather conditions?
Absolutely. Our collection includes four-season jackets, waterproof luggage, ventilated summer gear, and thermal liners for winter riding. Use our category filters to find weather-specific solutions.
Shipping & Delivery
Where do you ship to?
We ship globally to passionate riders everywhere, excluding some Asian and remote regions due to customs restrictions. Our warehouse in Manchester, US ensures efficient dispatch to North America, Europe, and beyond.
What are my shipping options?
Standard Shipping (10-15 business days): $12.95 via DHL/FedEx with tracking
Free Shipping (15-25 business days): Available on orders over $50 via EMS
All orders process within 1-2 business days before shipping.
Free Shipping (15-25 business days): Available on orders over $50 via EMS
All orders process within 1-2 business days before shipping.
How can I track my order?
You’ll receive tracking information via email once your order ships. Both our shipping partners provide detailed tracking all the way to your doorstep. Check your spam folder if you don’t see our emails.
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout. All transactions are encrypted for your protection. We never store full payment details on our servers.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and partner with PCI-compliant payment processors. You can also choose PayPal for an additional layer of buyer protection.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from delivery date for unused items in original packaging. Simply email [email protected] to initiate a return. Return shipping costs are the customer’s responsibility unless the item is faulty.
What if my gear arrives damaged?
We take pride in our secure packaging, but if damage occurs, contact us immediately with photos. We’ll arrange a replacement or refund and handle any carrier claims ourselves. Your satisfaction is guaranteed.
Can I exchange for a different size?
Yes! Email us within 15 days of receipt. We’ll guide you through the exchange process. You’ll need to return the original item (at your cost) before we ship the replacement. For faster service, you may prefer to place a new order and return the original separately.
Account & Technical Support
How do I reset my password?
Click “Forgot Password” on the login page. You’ll receive an email with reset instructions. If you don’t see it, check your spam folder or contact our support team.
Why can’t I access my account?
This might occur after multiple failed login attempts (we lock accounts temporarily for security). Wait 30 minutes or contact support. Ensure you’re using the correct email address associated with your account.
How do I update my shipping address?
Address changes must be made before your order ships (within 1-2 business days of ordering). Email us immediately at [email protected] with your order number. We can’t modify addresses after shipment.
Still Have Questions?
Our rider support team is standing by to help with any other inquiries. Reach us at [email protected] or write to:
Motorcycle Supplies Store
46 Apel Place
Manchester, US 06042
Ride safe, ride prepared, and we’ll see you on the road!