At Motorcycle Supplies Store, we understand that getting your premium motorcycle gear should be as smooth as your ride. That’s why we’ve crafted shipping and return policies that keep you moving forward, whether you’re gearing up or making adjustments.

Shipping Information

Rider’s Note: All orders are processed within 1-2 business days (excluding weekends and holidays). Tracking information will be emailed once your order ships.

Shipping Options:

  • Standard Shipping ($12.95) – via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping – via EMS for orders over $50 (15-25 business days after dispatch)

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary by destination.

Our Return Promise

We stand behind our gear like we stand behind every rider. If your purchase doesn’t meet your expectations, our straightforward returns process will have you back on track faster than a pit stop.

We accept returns of unworn, undamaged merchandise with original tags and packaging within 15 days of delivery.

Important Safety Exceptions:

For your protection, we cannot accept returns on:

  • Motorcycle Helmets (once removed from packaging)
  • Kevlar/Aramid Motorcycle Jeans (if the protective lining has been exposed)
  • Custom or Special Order Parts (including certain exhaust systems and luggage racks)
  • Opened Maintenance Products (oils, cleaners, etc.)

How to Return an Item

Step 1: Initiate Your Return

Email our rider support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer exchange or refund

Return Request Template:

Subject: Return Request for Order #[Order Number]

Dear Motorcycle Supplies Store Team,

I would like to return the following item(s) from my order #[Order Number]:

– [Product Name] (Quantity: [X])

Reason for return: [Size issue/Product defect/Change of mind]

I would prefer: [Refund/Exchange for [Product Name & Size]]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Authorization

Within 24-48 hours, we’ll email you:

  • Return authorization number (RMA)
  • Prepaid return label (for defective items)
  • Instructions for self-shipping (for non-defective returns)

Step 3: Package & Ship

Securely repackage items with all original tags and packaging. Include the completed return form we provide.

Ship to:
Motorcycle Supplies Store Returns
46 Apel Place
Manchester, US 06042

Step 4: Processing

Allow 3-5 business days for processing after we receive your return. We’ll email confirmation when complete.

Refund Information

Once approved, refunds are processed within 3 business days to your original payment method:

  • Credit/Debit Cards: 5-10 business days to appear on your statement
  • PayPal: 2-3 business days

Note: Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

Need a different size in those Kevlar jeans or color in your gloves?

  • Follow the standard return process above
  • Clearly state your exchange preference
  • We’ll ship the replacement once we receive your return

For faster service, you may place a new order and return the original separately.

International Returns

For riders outside the U.S.:

  • You’re responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs fees
  • Refunds exclude original shipping and any import duties

Damaged or Defective Items

If your crash protection gear arrives damaged or your Bluetooth headset is faulty:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll provide a prepaid return label and expedite your replacement

Rider Tip:

For fastest service, include your order number in all communications and take clear photos of any issues before repackaging.

Questions?

Rev up an email to [email protected] – our support team rides hard to help you.